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Terms & Conditions

General

Purchases made at this webshop are in Danish and Danish.
All prices quoted are incl. VAT. We are subject to printing errors and sold items.


Payment
Payment can only be made by debit card. Before paying, choose whether you want to pay with Dankort, Visa, Mastercard or Maestro. It is free to pay with these cards.
The amount of ordered goods will be deducted only when the goods are shipped from us, and you can never raise a larger amount than you have approved at the time of purchase.


Delivery
All items are delivered from our warehouse in Kolding. Delivery is via GLS.
Items ordered in the shop are usually shipped from stock within 5 business days.
Delivery to private address NOK 109, -
Delivery to package store NOK 89, -
Delivery to Business Address NOK 79, -
Pick up at IDÉ House of Brands Stock 0, -
Collection of goods at IDÉ House of Brands Lager
You should be welcome to get past our warehouse in Kolding and pick up your order.
Our warehouse is open every weekday between kl. 8-15.00 and it will only be during this time that there is a possibility for pickup.
When picking up, you must bring your receipt.
Our address is:
IDÉ House of Brands A / S
Gejlhavegård 23
DK - 6000 Kolding
You can pick up your items the day after your order, but not on the weekend.


Right of withdrawal / return
If you are not satisfied with a product received or you have regretted the purchase, you can return the item within 14 days of receipt and get the money back for the item. We do not refund shipping costs when ordering. In order for you to make use of the right of return, the item must be intact and unused and all original packaging must be enclosed. Returns must be made in sound packaging. The accompanying note is attached to the item together with the bank account number. The item is returned to the following address:
Gejlhavegård 23
DK - 6000 Kolding
The following conditions must be met in order to maintain your return:
• The item must be returned at IDÉ House of Fire's address.
• The product must be unused and in original, unopened packaging.
• Receipt or delivery note must be presented or submitted.
We refund reasonable shipping costs that you may have when returning the item when the complaint is warranted. If you wish to advertise a product, it must be submitted to us at our address listed above and the delivery slip is enclosed with the product together with a brief description of the defect / defect found. Please note that we do not receive packages sent per. demand or something else.
Always remember to ship the item back in proper packaging and receive a receipt for shipment so that we can refund your costs.
Return with incorrect delivery address
If an order is returned to us because you as a customer have entered the wrong shipping address, the additional shipping charge will be added to the order amount when we send the order to the correct address. If you choose to cancel the returned order for incorrect delivery address, we will deduct from our order value our shipping costs and 50.00 DKK to cover the expedition.



Product liability
IDÉ House of Brands has the usual product liability for the delivered goods. If you find any defects or errors in the product that can not be satisfactorily handled according to the above complaint, please send an email to valgfrigave@idegroup.dk.
individual information
You are responsible for the accuracy of the information provided. In the event of abuse or suspicion of misuse and inadequate information, IDÉ House of Brands reserves the right to refrain from executing orders. To order items in this webshop, you must register at least with your name, address, email and phone number. The personal information you provide at the shop is for internal use only and is registered solely for the purpose of delivering your goods.
Registered personal information stored not encrypted and transmitted not encrypted. The information is not disclosed to third parties and no personally identifiable information is recorded.
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You are welcome to contact us at valgfrigave@idegroup.dk.
If you are not satisfied with a product received or you have regretted the purchase, you can return the item within 14 days of receipt and get the money back. However, you should be aware that the return fee is not refundable. In order for you to make use of the right of return, the item must be intact and unused and all original packaging must be enclosed. Returns must be made in a proper packaging.
The item is returned to the following address:
IDE House of Brands
Gejlhavegård 23
6000 kolding - DDK
Mrk .: Order number
If the money is to be refunded, it will be done electronically within a few days.

Complaints

When you shop in this webshop, you have 24 months of warranty. This means that you can either get the item repaired, exchanged, the money back or refusal in the price, depending on the specific situation. This, of course, means that the complaint is justified and that the defect has not arisen due to incorrect use of the product or other damaging behavior. It must be advertised within a reasonable period of time after discovering the lack of the product.

Individual information
You are responsible for the accuracy of the information provided. In the event of abuse or suspicion of misuse and inadequate information, IDÉ House of Brands reserves the right to refrain from executing orders. To order items in this webshop, you must register at least with your name, address, email and phone number. The personal information you provide at the shop is for internal use only and is registered solely for the purpose of delivering your goods.
Registered personal information stored not encrypted and transmitted not encrypted. The information is not disclosed to third parties and no personally identifiable information is recorded.
switch
You are welcome to contact us at valgfrigave@idegroup.dk.
If you are not satisfied with a product received or you have regretted the purchase, you can return the item within 14 days of receipt and get the money back. However, you should be aware that the return fee is not refundable. In order for you to make use of the right of return, the item must be intact and unused and all original packaging must be enclosed. Returns must be made in a proper packaging.
The item is returned to the following address:
IDE House of Brands
Gejlhavegård 23
6000 kolding - DDK
Mrk .: Order number
If the money is to be refunded, it will be done electronically within a few days.


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